Careers

Systems Engineer II

Locations:
Roswell, GA

General Summary:

The Systems Engineer II is responsible for the integrity of internal systems, including customer-facing hosted and cloud environments, technical assistance to team members and clients, planning and executing client projects, directly handling service requests, oversight of general network maintenance, server and infrastructure upgrades and expansions, network troubleshooting, assistance with firewall deployments rules and policies.

As our ideal candidate, you possess excellent analytical and communication skills, demonstrate intermediate levels of knowledge, skills, and abilities in all disciplines of networking and security systems, and regularly deploy the highest level of quality technical support.

You will be able to produce technical documentation including knowledge base articles, best practices, procedures, &system maintenance; work effectively in a team environment; and act as an individual contributor within the team as well as enjoy taking a hands-on approach to your work.

Essential Duties and Responsibilities:

• IT Support relating to issues with the internal systems and network infrastructure
• Support services (including applications deployment, Active Directory, server optimization) for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, Microsoft Office Suite 365 and Microsoft Office migrations
• Support services for virtualization technologies including VMware and Microsoft applications
• Assist with design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing &switching; firewall security
• Assist with design and administration of hosted and cloud solutions for customers utilizing technologies that meet their requirements
• Assist with implementation of disaster recovery solutions
• Timely and effective administration and maintenance of remote access solutions including: VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, periodic system review
• Produce documentation in an accurate and timely manner for: system maintenance, network architecture, and knowledge base / best practices for all computer systems and network infrastructure
• Timely and effective communication with customers including: incident progress statuses and updates, notification of impending changes or planned outages

Additional Duties and Responsibilities:

• Provide and deliver exceptional customer service; ensure complete customer satisfaction
• Ability to work as a key member in team environment; communicate in a timely and effective manner
• Apply good judgement and escalate service or project issues in a timely manner
• Regularly review IT industry publications and online materials; remain up-to-date with current and emerging technologies
• Install workstations and printers on the LAN according to schedule or as requested.
• Perform remote maintenance and support after hours on a rotation schedule when required.
• Download and test new versions of client software for workstations and make recommendations based on findings.
• Participate in team meetings, providing input and suggestions.
• Suggest training ideas for users based upon interaction from resolving support requests.
• Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.
• Assist in moving PC equipment to different locations.
• Perform workstation-related setups.

Required Knowledge, Skills, And Abilities:

• Professional IT Certifications (or the experience equivalent): Microsoft MCP, MCSA, MCSE, SonicWall CSSA, Cisco CCNA, VMware VCP
• Interpersonal skills: telephony skills, communication skills, active listening and customer-care
• Highly skilled and expert proficiency level of diagnostic capabilities
• Excellent judgement to escalate service or project issues resolution in a timely and effective manner
• Ability to multi-task and adapt to change
• Technical acumen: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is applied to provide IT services
• Self-motivated with the ability to work in a fast-moving, customer support in a customer site environment
• 5+ years of professional experience as a Systems Engineer
• Recent experience and expert knowledge with firewalls and Intrusion Detection/Prevention devices
• Recent experience and expert knowledge of network management, routing protocols and application load balancing technologies
• Display a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks
• Comfortable with communicating with all levels of management, business, and technical users
• Demonstrated ability to exercise judgement and work independently or as a member of a team.
• Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment
• Ability to develop workable implementation plans. Communicates changes effectively

Preferred Education and Experience:

• Bachelor’s degree preferred
• Minimum 5 years working in an internal systems support environment with an emphasis on networking and system architecture design &implementation
• Telecom experience a plus

Classification:
Full Time, Exempt

Reports to:
IT Manager

* Note: Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified and sensitive information.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility:

This position does not have supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work:

This is a full-time position; hours of work and days are generally Mon – Fri, 8:30 a.m. to 5:30 p.m.*
*Onsite client support assignments may affect scheduled work days and hours.

Travel:

Travel, if applicable, is primarily locally during the business day.

Other Duties:

InterDev provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, InterDev complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

InterDev expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interdev’s employees to perform their job duties may result in discipline up to and including discharge.

 ______________________________________________________________________

To apply send your résumé directly to careers@interdev.com.

Systems Engineer II

Locations:
City of Stockbridge, GA

General Summary:

The Systems Engineer II is responsible for the integrity of internal systems,including customer-facing hosted and cloud environments, technical assistanceto team members and clients, planning and executing client projects, directlyhandling service requests, oversight of general network maintenance, server andinfrastructure upgrades and expansions, network troubleshooting, assistancewith firewall deployments rules and policies.

As our ideal candidate, you possess excellent analytical and communicationskills, demonstrate intermediate levels of knowledge, skills, and abilities in alldisciplines of networking and security systems, and regularly deploy the highestlevel of quality technical support.

You will be able to produce technical documentation including knowledge basearticles, best practices, procedures, & system maintenance; work effectively in ateam environment; and act as an individual contributor within the team as well asenjoy taking a hands-on approach to your work.

Essential Duties and Responsibilities:

• IT Support relating to issues with the internal systems and network infrastructure
• Support services (including applications deployment, Active Directory, server optimization) for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, Microsoft Office Suite 365 and Microsoft Office migrations
• Support services for virtualization technologies including VMware and Microsoft applications
• Assist with design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing & switching; firewall security
• Assist with design and administration of hosted and cloud solutions for customers utilizing technologies that meet their requirements
• Assist with implementation of disaster recovery solutions
• Timely and effective administration and maintenance of remote access solutions including: VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, periodic system review
• Produce documentation in an accurate and timely manner for: system maintenance, network architecture, and knowledge base / best practices for all computer systems and network infrastructure
• Timely and effective communication with customers including: incident progress statuses and updates, notification of impending changes or planned outages

Additional Duties and Responsibilities:

• Provide and deliver exceptional customer service; ensure complete customer satisfaction
• Ability to work as a key member in team environment; communicate in a timely and effective manner
• Apply good judgement and escalate service or project issues in a timely manner
• Regularly review IT industry publications and online materials; remain up-to-date with current and emerging technologies
• Install workstations and printers on the LAN according to schedule or as requested.
• Perform remote maintenance and support after hours on a rotation schedule when required.
• Download and test new versions of client software for workstations and make recommendations based on findings.
• Participate in team meetings, providing input and suggestions.
• Suggest training ideas for users based upon interaction from resolving support requests.
• Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.
• Assist in moving PC equipment to different locations.
• Perform workstation-related setups.

Required Knowledge, Skills, And Abilities:

• Professional IT Certifications (or the experience equivalent): Microsoft MCP, MCSA, MCSE, SonicWall CSSA, Cisco CCNA, VMware VCP
• Interpersonal skills: telephony skills, communication skills, active listening and customer-care
• Highly skilled and expert proficiency level of diagnostic capabilities
• Excellent judgement to escalate service or project issues resolution in a timely and effective manner
• Ability to multi-task and adapt to change
• Technical acumen: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is applied to provide IT services
• Self-motivated with the ability to work in a fast-moving, customer support in a customer site environment
• 5+ years of professional experience as a Systems Engineer
• Recent experience and expert knowledge with firewalls and Intrusion Detection/Prevention devices
• Recent experience and expert knowledge of network management, routing protocols and application load balancing technologies
• Display a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks
• Comfortable with communicating with all levels of management, business, and technical users
• Demonstrated ability to exercise judgement and work independently or as a member of a team.
• Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment

Preferred Education and Experience:

• Bachelor’s degree preferred
• Minimum 5 years working in an internal systems support environment with an emphasis on networking and system architecture design & implementation
• Telecom experience a plus

Classification:
Full Time, Exempt

Reports to:
IT Manager

* Note: Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified and sensitive information.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility:

This position does not have supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work:

This is a full-time position; hours of work and days are generally Mon – Fri, 8:30 a.m. to 5:30 p.m.*
*Onsite client support assignments may affect scheduled work days and hours.

Travel:

Travel, if applicable, is primarily locally during the business day.

Other Duties:

InterDev provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, InterDev complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

InterDev expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interdev’s employees to perform their job duties may result in discipline up to and including discharge.

 ______________________________________________________________________

To apply send your résumé directly to careers@interdev.com.

Information Technology Manager, Government

Locations:
Dunwoody, GA

General Summary:

The Information Technology Manager is responsible for maintaining information technology strategies by managing staff; researching and implementing technological strategic solutions. This position is also responsible for coordinating and delegating the responsibilities of the onsite team(s) and oversee the day-to-day functions of the site as needed. The IT Manager also conducts training sessions with employees so that they can be equipped with new knowledge and skills to remain current and are also responsible for the training of entry-level employees that will allow them to be on the same level as the team.

The IT Manager considers the abilities and expertise of the team members and assists in dispersing assignments and needs to have comprehensive knowledge and skills to guide all staff professionally. The position should also be able to motivate teams and maintain a comfortable and conducive working environment.

The position should also be able to motivate teams and maintain a comfortable and conducive working environment. The position is also responsible for the design and implementation of internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests. They are also responsible for planning and executing client projects, handling high priority service requests, as well as complex service requests.

Essential Duties and Responsibilities:

• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
• Maintains quality service by establishing and enforcing organizational standards
• Coordinate the employee review process with designated corporate personnel
• Act at the company’s first line of response for quality of service issues with the client
• Assist the Account Management team with contract management and renewals
• Maintains staff by orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
• Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
• Directs technological research by studying organization goals, strategies, practices, and user projects
• Verifies application results by conducting system audits of technologies implemented
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Contributes to team effort by accomplishing related results as needed

Additional Duties and Responsibilities:

• Planning, deployment, and management of technology services involving: Microsoft Platforms: Windows Server, Exchange, MSSQL, Identity management, ADFS, Windows workstations, SAN/NAS Storage, VMware ESXi environment, and mobile devices management systems
• Manage and configure routers, switches, firewall systems, wireless environment, servers, laptop and tablet computers, Cisco Unified Communications Systems, Solar Winds Monitoring
• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
• Document maintenance for all computer systems and network infrastructure
• Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Required Knowledge, Skills, And Abilities:

• Four year degree in or related to Information systems or 5 + of experience in government IT field
• Advanced degrees preferred
• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWALL CSSA, Cisco CCNA, VMware VCP, and PMP preferred, but not required
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast moving environment

Classification:
Full Time, Exempt

Reports to:
Director of Government Services

* Note: Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified and sensitive information.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility:

This position does have supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work:

This is a full-time position; hours of work and days are generally Mon – Fri, 8:30 a.m. to 5:30 p.m.

Travel:

Travel, if applicable, is primarily locally during the business day.

Other Duties:

InterDev provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, InterDev complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

InterDev expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interdev’s employees to perform their job duties may result in discipline up to and including discharge.

 ______________________________________________________________________

To apply send your résumé directly to careers@interdev.com.