Careers

For over 35 years InterDev has been providing professional Information Technology Management Support as well as Firewall and Security services for commercial businesses, government entities/municipalities, non-profits, and a variety of organizations across the Southeastern U.S.
In addition to managing and hosting IT operations for our valued clients, we are an industry leader in Geographic Information Services, custom application development, and Telecom & VoIP platforms. InterDev is a proud Microsoft Silver Certified Partner and Barracuda Networks Certified Diamond Partner.
We work hard, embrace high standards in our quality of services model, and take pride as a pacesetter in our industry.
Here at InterDev, we care about our associates.
We are dedicated to:
- work/life balance
- job satisfaction
- professional development opportunities
- health & wellness
We offer comprehensive benefits which include 401(k) with employer matching, health, disability, and life insurance. We support our team members’ professional development with company funded continuing education scholarships, incentive programs, and hands-on experience in a wide variety of configurations, systems, and application environments.
Systems Engineer II
Locations:
Buffalo Grove, IL
General Summary:
The Systems Engineer II is responsible for the integrity of internal systems, including customer-facing hosted and cloud environments, technical assistance to team members and clients, planning and executing client projects, directly handling service requests, oversight of general network maintenance, server and infrastructure upgrades and expansions, network troubleshooting, assistance with firewall deployments rules and policies.
As our ideal candidate, you possess excellent analytical and communication skills, demonstrate intermediate levels of knowledge, skills, and abilities in all disciplines of networking and security systems, and regularly deploy the highest level of quality technical support.
You will be able to produce technical documentation including knowledge base articles, best practices, procedures, & system maintenance; work effectively in a team environment; and act as an individual contributor within the team as well as enjoy taking a hands-on approach to your work.
Essential Duties and Responsibilities:
- IT Support relating to issues with the internal systems and network infrastructure
- Support services (including applications deployment, Active Directory, server optimization) for Microsoft related technologies: Windows Server,
- Exchange, SQL, SharePoint, Microsoft Office Suite 365 and Microsoft Office migrations
- Support services for virtualization technologies including VMware and Microsoft applications
- Assist with design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing & switching; firewall security
- Assist with design and administration of hosted and cloud solutions for customers utilizing technologies that meet their requirements
- Assist with implementation of disaster recovery solutions
- Timely and effective administration and maintenance of remote access solutions including: VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, periodic system review
- Produce documentation in an accurate and timely manner for: system maintenance, network architecture, and knowledge base / best practices for all computer systems and network infrastructure
- Timely and effective communication with customers including: incident progress statuses and updates, notification of impending changes or planned outages
Additional Duties and Responsibilities:
- Provide and deliver exceptional customer service; ensure complete customer satisfaction
- Ability to work as a key member in team environment; communicate in a timely and effective manner
- Apply good judgement and escalate service or project issues in a timely manner
- Regularly review IT industry publications and online materials; remain up-to-date with current and emerging technologies
- Install workstations and printers on the LAN according to schedule or as requested.
- Perform remote maintenance and support after hours on a rotation schedule when required.
- Download and test new versions of client software for workstations and make recommendations based on findings.
- Participate in team meetings, providing input and suggestions.
- Suggest training ideas for users based upon interaction from resolving support requests.
- Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.
- Assist in moving PC equipment to different locations.
- Perform workstation-related setups.
Required Knowledge, Skills, and Abilities
- Professional IT Certifications (or the experience equivalent): Microsoft MCP, MCSA, MCSE, SonicWall CSSA, Cisco CCNA, VMware VCP
- Interpersonal skills: telephony skills, communication skills, active listening and customer-care
- Highly skilled and expert proficiency level of diagnostic capabilities
- Excellent judgement to escalate service or project issues resolution in a timely and effective manner
- Ability to multi-task and adapt to change
- Technical acumen: ability to match resources to technical issues appropriately
- Understanding of support tools, techniques, and how technology is applied to provide IT services
- Self-motivated with the ability to work in a fast-moving, customer support in a customer site environment
- 5+ years of professional experience as a Systems Engineer
- Recent experience and expert knowledge with firewalls and Intrusion Detection/Prevention devices
- Recent experience and expert knowledge of network management, routing protocols and application load balancing technologies
- Display a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks
- Comfortable with communicating with all levels of management, business, and technical users
- Demonstrated ability to exercise judgement and work independently or as a member of a team.
- Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment
- Ability to develop workable implementation plans. Communicates changes effectively
PREFERRED EDUCATION AND EXPERIENCE
- Bachelor’s degree preferred
- Minimum 5 years working in an internal systems support environment with an emphasis on networking and system architecture design & implementation
- Telecom experience a plus Classification: Full Time, Exempt
Salary Grade/Level/Family/Range:
$60k – $77.5k
Reports to:
IT Manager
* Note: Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified and sensitive information.
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibility:
This position does not have supervisory responsibilities.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work:
This is a full-time position; hours of work and days are generally Mon – Fri, 8:00 a.m. to 5:30 p.m.*
*Onsite client support assignments may affect scheduled work days and hours
Travel:
Travel, if applicable, is primarily locally during the business day. Other Duties
Other Duties:
InterDev provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, InterDev complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
InterDev expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
______________________________________________________________________
To apply send your résumé directly to careers@interdev.com.
Network Engineer III
General Summary:
The Network Engineer III is responsible for the design and implementation of internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests. The Network Engineer III is responsible for the design, administration, implementation and integrity of networking systems, technical assistance to team members and clients, planning and executing client projects, directly handling high priority and/or complex service requests, oversight of general network maintenance, network infrastructure upgrades and expansions, network troubleshooting, firewall deployments rules and policies.
As our ideal candidate, you possess excellent analytical and communication skills, demonstrate advanced levels of knowledge, skills, and abilities in all disciplines of networking, and regularly deploy the highest level of quality technical support.
You will be able to produce technical documentation including knowledge base articles, best practices, procedures, & system maintenance; work effectively in a team environment; and act as an individual contributor and leader within the team, as well as enjoy taking a hands-on approach to your work.
Essential Duties and Responsibilities:
- Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Design and implement hosted and cloud solutions for customers using technologies that meet their requirements
- Design and implement disaster recovery solutions
- IT support relating to issues with the internal systems and network infrastructure
- Support services for Microsoft related technologies: Windows Server, Exchange/ Active Directory/ Group Policies
- Support services for virtualization technologies: VMware, Citrix, and Microsoft
- Remote access solution support: VPN, Terminal Services, and Citrix
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
- Document maintenance for all computer systems and network infrastructure
Additional Duties and Responsibilities:
- Ability to work in a team and communicate effectively
- Escalate service or project issues that cannot be completed within agreed service levels
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
- Document internal processes and procedures related to duties and responsibilities
- Responsible for entering time and expenses in ConnectWise as it occurs
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
- Work through project tickets and phases in ConnectWise as assigned by a Project Manager
- Enter all work as service or project tickets into ConnectWise
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Preferred professional IT Certifications, such as: Microsoft MCSA, MCITP or MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP are preferred
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Self-motivated with the ability to work in a fast moving environment
Recent experience and expert knowledge with firewalls and Intrusion
Detection/Prevention devices - Recent experience and expert knowledge of network management, routing protocols and application load balancing technologies
- Display a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks
- Comfortable with communicating with all levels of management, business, and technical users
- Demonstrated ability to exercise judgement and work independently or as a member of a team.
- Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment
- Ability to develop workable implementation plans. Communicates changes effectively
Prefered Education and Experinece
- Bachelor’s degree preferred
- Minimum 5 years working in an internal systems support environment with an emphasis on networking and system architecture design & implementation
- Telecom experience a plus
Classification:
Full Time, Exempt
Salary Grade/Level/Family/Range:
$85k – $100k
Reports to:
IT Manager
* Note: Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified and sensitive information.
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibility:
This position has supervisory responsibilities.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work:
This is a full-time position; hours of work and days are generally Mon – Fri, 8:30 a.m. to 5:30 p.m.*
*Onsite client support assignments may affect scheduled work days and hours.
Travel:
Travel, if applicable, is primarily locally during the business day.
Other Duties:
InterDev provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, InterDev complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
InterDev expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interdev’s employees to perform their job duties may result in discipline up to and including discharge.
______________________________________________________________________
To apply send your résumé directly to careers@interdev.com.

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