Careers

Accounts Receivable Specialist, Part Time

As our ideal candidate, you possess

• Exceptional work ethic
• Customer service oriented
• Accounting and bookkeeping technical skills; strong attention to detail
• Ability to work as a team player as well as independently
• Strong written and oral communication skills
• 2-5 years of professional accounting experience

Essential Duties and Responsibilities:                                                                      

• The A/R Specialist will perform a variety of clerical accounting tasks related to collections from clients and billing
• Timely, accurate, and professional communications to clients via email and phone
• Perform collections activities by contacting clients by phone and email
• Document collections activity via collections log & customer account
• Ensure accurate billing info by updating customer information as needed
• Accept credit card and/or ACH payments from customers
• Perform data entry functions to support the accounting department as needed

 REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Two or more years college education preferred
• Two or more years Accounts Receivable/Collections experience required
• Working knowledge of the Microsoft Office (e.g., Word, Excel, Outlook)
• Working knowledge of, and experience with QuickBooks
• Must possess superior communication skills in English in oral and written format
• Excellent Customer Service skills
• Ability to apply discretion and trust with confidential material
• Ability to maintain a high level of accuracy in preparing and entering financial data
• Ability to effectively apply analytical and problem-solving skills
• Excellent time managing skills with the ability to multi-task, prioritize, and meet deadlines
• Interpersonal skills: telephony skills, communication skills, active listening, and customer care
• Ability to multi-task and adapt to change
• Technical acumen: ability to match resources to technical issues appropriately
• Display a positive attitude towards complex challenges and problems as well as repetitive tasks
• Comfortable with communicating with all levels of management, business, and clients
• Demonstrated ability to exercise judgment and work independently or as a member of a team.

Classification: Part-Time

Salary Grade/Level/Family/Range: $17.50 – $ 19.50 per hour

Reports to: Accounting Manager

* Note: Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified and sensitive information.

Successful completion of background screening is a condition of initial, as well as ongoing, employment. Successful completion is defined as meeting or exceeding all security clearance requirements defined by InterDev and InterDev’s clients.

InterDev is a Drug Free workplace. We reserve the right to perform screening for abused substances at any point in time during your employment.  You will also be required to sign an employment agreement and confidentiality agreement which will protect InterDev and its client’s proprietary information.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Supervisory Responsibility:

This position does not have supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

 Position Type/Expected Hours of Work

This is a part-time position; hours of work and days are generally Mon – Fri, 8:30 a.m. to 5:30 p.m.*

Travel

Travel is not required for this position.

Other Duties:

Senior Administrative Assistant

This position provides administrative support and general office administrative functions at company headquarters. The administrative assistant supports the Senior Management Team, as well as performs duties which include visitor reception, answering, screening, and directing incoming calls, scheduling and coordinating travel for company employees, data entry, coordination of meetings and conferences, management of office supplies, mailings and postage, and working on special projects.

Independent judgement, critical thinking, meticulous attention to detail, and superior organizational skills are required to plan, prioritize and manage a diversified workload.

• Provide exemplary administrative support to senior management.
• Schedule, organize and arrange for meetings, employee travel, conferences and training as needed.
• Procure, manage, and account for, office supplies (including printer supplies).
• Oversee and manage cleaning services for kitchens, restrooms, and breakrooms; responsible for overall condition of headquarters offices.
• Sort and distribute mail.
• Perform data entry for creating, maintaining, updating, client and leads contacts lists.
• Answer, direct, and screen incoming calls on main company lines.
• Act as a liaison with all departments as needed to assist with miscellaneous tasks.
• Maintain conference rooms schedules.
• Assist Marketing Manager with media content, community relations, events and activities; social and volunteering opportunities for the company.

Competencies: 

• Intermediate skills in Microsoft Outlook, Word, Excel and PowerPoint.
• Typing skills of 60 wpm or greater.
• Ability to maintain confidentiality when handling sensitive, confidential information.
• Ability to perform all tasks in a highly professional manner.
• Possess exemplary communication skills verbally and in written format.
• Extreme attention to detail and follow up.

 Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position. Days and hours of work are generally, Monday through Friday, 8:30 a.m. to 5:30 p.m.

Travel

No travel is expected for this position.

Required Education and Experience

1. High school diploma.
2. Minimum two years administrative experience.
3. Some college preferred.

Additional Eligibility Qualifications

Candidate must successfully complete background screening and drug screening upon acceptance of position.

Other Duties:

IT Support Specialist

The IT Support Specialist is a strategic position within the organization.  This position is responsible for supporting the customer by handling customer’s service incidents (help desk) and service requests (remote and on-site installations).

As our ideal candidate, you possess:

• Excellent analytical and communication skills
• Demonstrate appropriate levels of knowledge, skills, and abilities in an IT Support role
• Ability to regularly deploy the highest level of quality technical support Exceptional work ethic
• Customer service oriented
• Strong written and oral communication skills
• 2-5 years professional IT Support experience

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Escalate service or project issues that cannot be completed within agreed service levels
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses in ConnectWise as it occurs
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
• Work through project tickets and phases in ConnectWise as assigned by a Project Manager
• Enter all work as service or project tickets into ConnectWise
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Professional IT Certifications, such as: Microsoft MCP, Comp TIA A+, Network +, Security + (one preferred, two or more better)
• Two-year degree in a related field (preferred)
• Working toward a two-year degree in a related field, or other two-year degree
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment
• Interpersonal skills: telephony skills, communication skills, active listening and customer care
• Technical acumen: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is applied
• Self-motivated with the ability to work in a fast-moving, customer support in a customer site environment
• 2-5 years of professional experience as an IT Support Specialist
• Display a positive attitude towards complex challenges and problems Comfortable with communicating with management, business, and technical users
• Demonstrated ability to exercise judgement and work independently or as a member of a team.
• Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment
• Ability to communicate effectively

PREFERRED EDUCATION AND EXPERIENCE

• Professional IT Certifications, such as: Microsoft MCP, Comp TIA A+, Network +, Security + (one preferred, two or more better)
• Two-year degree in a related field (preferred)
• Working toward a two-year degree in a related field, or other two-year degree

Classification:

Full Time, Exempt

Salary Grade/Level/Family/Range: $38k – $45k

Reports to:

Service Delivery Manager

* Note: Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified and sensitive information.

Successful completion of background screening is a condition of initial, as well as ongoing, employment.  Successful completion is defined as meeting or exceeding all security clearance requirements defined by InterDev and InterDev’s clients.

InterDev is a Drug Free Workplace. We reserve the right to perform screening for abused substances at any point in time during your employment. You will also be required to sign an employment agreement and confidentiality agreement which will protect InterDev and its client’s proprietary information.

 The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Supervisory Responsibility:

This position does not have supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work:

This is a full-time position; hours of work and days are generally Mon – Fri, 8:30 a.m. to 5:30 p.m.*

Travel:

Travel, if applicable, is primarily locally during the business day.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.