Careers
For over 35 years InterDev has been providing professional Information Technology Management Support as well as Firewall and Security services for commercial businesses, government entities/municipalities, non-profits, and a variety of organizations across the Southeastern U.S.
In addition to managing and hosting IT operations for our valued clients, we are an industry leader in Geographic Information Services, custom application development, and Telecom & VoIP platforms. InterDev is a proud Microsoft Silver Certified Partner and Barracuda Networks Certified Diamond Partner.
We work hard, embrace high standards in our quality of services model, and take pride as a pacesetter in our industry.
Here at InterDev, we care about our associates.
We are dedicated to:
- work/life balance
- job satisfaction
- professional development opportunities
- health & wellness
We offer comprehensive benefits which include 401(k) with employer matching, health, disability, and life insurance. We support our team members’ professional development with company funded continuing education scholarships, incentive programs, and hands-on experience in a wide variety of configurations, systems, and application environments.
Network Engineer II
General Summary:
The Network Engineer II is responsible for the integrity of internal systems, including customer-facing hosted and cloud environments, technical assistance to team members and clients, planning and executing client projects, directly handling service requests, oversight of general network maintenance, server and infrastructure upgrades and expansions, network troubleshooting, assistance with firewall deployments rules and policies.
As our ideal candidate, you possess excellent analytical and communication skills, demonstrate intermediate levels of knowledge, skills, and abilities in all disciplines of networking and security systems, and regularly deploy the highest level of quality technical support.
You will be able to produce technical documentation including knowledge base articles, best practices, procedures & system maintenance; work effectively in a team environment, and act as an individual contributor within the team as well as enjoy taking a hands-on approach to your work.
Essential Duties andResponsibilities:
- Supports and administers network services infrastructure including but not limited to DNS, DHCP, IP Address Management, Internet Proxies, VPN, Wireless Control System, load balancers and
- Troubleshoot all network outages or problems. Escalate necessary issues to the appropriate 3rd party vendor support team. Follow through to bring all network outages and problems to a conclusion in a quick and efficient
- Support network services for virtualization technologies including VMware and Microsoft applications
- Assist with design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing & switching; firewall security
- Assist with design and administration of hosted and cloud solutions for customers utilizing technologies that meet their requirements
- Assist with implementation of disaster recovery solutions
- Support a highly available Cisco Call Manager telephony infrastructure
- Produce documentation in an accurate and timely manner for: system maintenance, network architecture, and knowledge base / best practices for all computer systems and network infrastructure
- Timely and effective communication with customers including: incident progress statuses and updates, notification of impending changes or planned outages
- Performs a variety of maintenance and audits of network services systems. Such as upgrades (firmware, IOS, etc) to keep network current, auditing equipment for end of life status, system health checks & upgrading as necessary. Responsible for maintaining network inventory and trending utilization
- Experience using network management/monitoring tools such as Solarwinds
Additional Duties and Responsibilities:
- Maintain operational guidelines, diagrams, and documentation for all network and security devices and infrastructures
- Support services (including applications deployment, Active Directory, server optimization) for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint
- Provide and deliver exceptional customer service; ensure complete customer satisfaction
- Ability to work as a key member in the team environment; communicate in a timely and effective manner
- Provide and deliver exceptional customer service; ensure complete customer satisfaction
- Apply good judgment and escalate service or project issues in a timely manner
- Regularly review IT industry publications and online materials; remain up-to-date with current and emerging technologies
- Install workstations and printers on the LAN according to schedule or as requested
- Perform remote maintenance and support after hours on a rotation schedule when required
- Perform workstation-related setups
- Participate in team meetings, providing input and suggestions.
- Suggest training ideas for users based upon interaction from resolving support requests
- Ensure efficient and economical utilization of equipment and resources
- Provide for safekeeping of equipment and supplies
- Perform workstation-related setups
- Additional duties as required
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Professional IT Certifications (or the experience equivalent):
- Cisco CCNA, CCDA
- 5+ years of professional experience as a network engineer
- Knowledge of dynamic routing protocols such as EIGRP and OSPF
- Experience with IP, WAN/LAN/WLAN, TCP/IP addressing and subnetting along with network diagnostic and troubleshooting
- Knowledge of Cisco telephony system(CUCM, Unity,etc.)
- Familiar with Meraki wireless protocols and application load balancing technologies
- Interpersonal skills: telephony skills, communication skills, active listening, and customer-care
- Highly skilled and expert proficiency level of diagnostic capabilities
- Excellent judgment to escalate service or project issues resolution in a timely and effective manner
- Ability to multi-task and adapt to change
- Technical acumen: ability to match resources to technical issues appropriately
- Understanding of support tools, techniques, and how technology is applied to provide IT services
- Self-motivated with the ability to work in a fast-moving, customer support in a customer site environment
- Recent experience and expert knowledge with firewalls and intrusion
- Detection/Prevention devices
- Display a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks
- Comfortable with communicating with all levels of management, business, and technical users
- Demonstrated ability to exercise judgment and work independently or as a member of a
- Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment
- Ability to develop workable implementation plans. Communicates changes effectively
PREFERRED EDUCATION AND EXPERIENCE
- Bachelor’s degree preferred
- Minimum 5 years working in an internal systems support environment with an emphasis on networking and system architecture design & implementation
- Telecom experience a plus Classification: Full Time, Exempt
Salary Grade/Level/Family/Range: $65k – $75k Reports to: IT Manager
* Note: Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified and sensitive information.
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibility:
This position does not have supervisory responsibilities.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work:
This is a full-time position; hours of work and days are generally Mon – Fri, 8:00 a.m. to 5:30 p.m.*
*Onsite client support assignments may affect scheduled work days and hours
Travel:
Travel, if applicable, is primarily locally during the business day. Other Duties
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
InterDev provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, InterDev complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
InterDev expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
______________________________________________________________________
To apply online please click here or send your résumé directly to careers@interdev.com.
IT Support Specialist
General Summary:
The IT Support Specialist is a strategic position within the organization. This position is responsible for supporting the customer by handling customer’s service incidents (help desk) and service requests (remote and on-site installations).
As our ideal candidate, you possess:
- Excellent analytical and communication skills
- Demonstrate appropriate levels of knowledge, skills, and abilities in an IT Support role
- Ability to regularly deploy the highest level of quality technical support Exceptional work ethic
- Customer service oriented
- Strong written and oral communication skills
- 2-5 years professional IT Support experience
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction
- Ability to work in a team and communicate effectively
- Escalate service or project issues that cannot be completed within agreed service levels
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
- Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
- Document internal processes and procedures related to duties and responsibilities
- Responsible for entering time and expenses in ConnectWise as it occurs
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
- Work through project tickets and phases in ConnectWise as assigned by a Project Manager
- Enter all work as service or project tickets into ConnectWise
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Professional IT Certifications, such as: Microsoft MCP, Comp TIA A+, Network +, Security + (one preferred, two or more better)
- Two-year degree in a related field (preferred)
- Working toward a two-year degree in a related field, or other two-year degree
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast moving environment
- Interpersonal skills: telephony skills, communication skills, active listening and customer care
- Technical acumen: ability to match resources to technical issues appropriately
- Understanding of support tools, techniques, and how technology is applied
- Self-motivated with the ability to work in a fast-moving, customer support in a customer site environment
- 2-5 years of professional experience as an IT Support Specialist
- Display a positive attitude towards complex challenges and problems Comfortable with communicating with management, business, and technical users
- Demonstrated ability to exercise judgement and work independently or as a member of a team.
- Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment
- Ability to communicate effectively
PREFERRED EDUCATION AND EXPERIENCE
- Professional IT Certifications, such as: Microsoft MCP, Comp TIA A+, Network +, Security + (one preferred, two or more better)
- Two-year degree in a related field (preferred)
- Working toward a two-year degree in a related field, or other two-year degree
Classification:
Full Time, Exempt
Salary Grade/Level/Family/Range: $38k – $45k
Reports to:
Service Delivery Manager
* Note: Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified and sensitive information.
Successful completion of background screening is a condition of initial, as well as ongoing, employment. Successful completion is defined as meeting or exceeding all security clearance requirements defined by InterDev and InterDev’s clients.
InterDev is a Drug Free Workplace. We reserve the right to perform screening for abused substances at any point in time during your employment. You will also be required to sign an employment agreement and confidentiality agreement which will protect InterDev and its client’s proprietary information.
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibility:
This position does not have supervisory responsibilities.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work:
This is a full-time position; hours of work and days are generally Mon – Fri, 8:30 a.m. to 5:30 p.m.*
Travel:
Travel, if applicable, is primarily locally during the business day.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
InterDev provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, InterDev complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
InterDev expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
______________________________________________________________________
To apply online please click here or send your résumé directly to careers@interdev.com.
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