Careers

Systems Engineer II

Locations:
Buffalo Grove, IL

General Summary:

The Systems Engineer II is responsible for the integrity of internal systems, including customer-facing hosted and cloud environments, technical assistance to team members and clients, planning and executing client projects, directly handling service requests, oversight of general network maintenance, server and infrastructure upgrades and expansions, network troubleshooting, assistance with firewall deployments rules and policies.

As our ideal candidate, you possess excellent analytical and communication skills, demonstrate intermediate levels of knowledge, skills, and abilities in all disciplines of networking and security systems, and regularly deploy the highest level of quality technical support.

You will be able to produce technical documentation including knowledge base articles, best practices, procedures, & system maintenance; work effectively in a team environment; and act as an individual contributor within the team as well as enjoy taking a hands-on approach to your work.

Essential Duties and Responsibilities:

• IT Support relating to issues with the internal systems and network infrastructure
• Support services (including applications deployment, Active Directory, server optimization) for Microsoft related technologies: Windows Server,
• Exchange, SQL, SharePoint, Microsoft Office Suite 365 and Microsoft Office migrations
• Support services for virtualization technologies including VMware and Microsoft applications
• Assist with design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing & switching; firewall security
• Assist with design and administration of hosted and cloud solutions for customers utilizing technologies that meet their requirements
• Assist with implementation of disaster recovery solutions
• Timely and effective administration and maintenance of remote access solutions including: VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, periodic system review
• Produce documentation in an accurate and timely manner for: system maintenance, network architecture, and knowledge base / best practices for all computer systems and network infrastructure
• Timely and effective communication with customers including: incident progress statuses and updates, notification of impending changes or planned outages

Additional Duties and Responsibilities:

• Provide and deliver exceptional customer service; ensure complete customer satisfaction
• Ability to work as a key member in team environment; communicate in a timely and effective manner
• Apply good judgement and escalate service or project issues in a timely manner
• Regularly review IT industry publications and online materials; remain up-to-date with current and emerging technologies
• Install workstations and printers on the LAN according to schedule or as requested.
• Perform remote maintenance and support after hours on a rotation schedule when required.
• Download and test new versions of client software for workstations and make recommendations based on findings.
• Participate in team meetings, providing input and suggestions.
• Suggest training ideas for users based upon interaction from resolving support requests.
• Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.
• Assist in moving PC equipment to different locations.
• Perform workstation-related setups.

Required Knowledge, Skills, and Abilities

• Professional IT Certifications (or the experience equivalent): Microsoft MCP, MCSA, MCSE, SonicWall CSSA, Cisco CCNA, VMware VCP
• Interpersonal skills: telephony skills, communication skills, active listening and customer-care
• Highly skilled and expert proficiency level of diagnostic capabilities
• Excellent judgement to escalate service or project issues resolution in a timely and effective manner
• Ability to multi-task and adapt to change
• Technical acumen: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is applied to provide IT services
• Self-motivated with the ability to work in a fast-moving, customer support in a customer site environment
• 5+ years of professional experience as a Systems Engineer
• Recent experience and expert knowledge with firewalls and Intrusion Detection/Prevention devices
• Recent experience and expert knowledge of network management, routing protocols and application load balancing technologies
• Display a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks
• Comfortable with communicating with all levels of management, business, and technical users
• Demonstrated ability to exercise judgement and work independently or as a member of a team.
• Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment
• Ability to develop workable implementation plans. Communicates changes effectively

PREFERRED EDUCATION AND EXPERIENCE

• Bachelor’s degree preferred
• Minimum 5 years working in an internal systems support environment with an emphasis on networking and system architecture design & implementation
• Telecom experience a plus Classification: Full Time, Exempt

Salary Grade/Level/Family/Range:
$60k – $77.5k

Reports to:
IT Manager

* Note: Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified and sensitive information.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility:

This position does not have supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work:

This is a full-time position; hours of work and days are generally Mon – Fri, 8:00 a.m. to 5:30 p.m.*

*Onsite client support assignments may affect scheduled work days and hours

Travel:

Travel, if applicable, is primarily locally during the business day. Other Duties

Other Duties:

InterDev provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, InterDev complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

InterDev expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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To apply send your résumé directly to careers@interdev.com.