Careers
Looking for an exciting IT or GIS position that isn’t the same job every day? A job that will expose you to the latest technologies in a variety of environments while working within a close knit family of people?
Renewals Representative
Sales & Renewals, Alpharetta, GA
The InterDev sales team is a huge part of why the company keeps growing and succeeding. Within the sales team we require a talented and specialized sales representative to focus on renewals. This representative is critical to maintaining the flow of recurring revenue, while relentlessly upselling and cross-selling.
Are you cheerful, persistent, persuasive, and irresistibly likable over the phone? Do you enjoy being part of a diverse, supportive, talented group of professionals who get work done while having fun too? Then you might be ready to join our team.
At InterDev, we cheer each other on, celebrate each other’s accomplishments, and help each other out. We laugh a lot and are proud of the friendly and hardworking culture we’ve developed. Above all, we take pride in doing work that genuinely helps our customers.
If you’re ready to join a great company, and you’re interested in fulfilling a critical role while having a lot of fun, then we want to hear from you.
What you’ll be doing:
A typical day includes driving pipeline through ConnectWise (Similar to Salesforce), plus fielding and supporting inbound phone calls. Your goal is to always be cross-selling and upselling, so if you like a challenge, we want you here. Plus, you will always be learning—about the products, the messaging, and customer needs, so that you can always drive the value of our solutions and services.
What you bring to the team:
- Excellent customer service and communication skills
- Detail-oriented, self-managed, self-motivated, and organized
- Positive and energetic phone skills, listening, and writing skills
- Successfully manage and overcome prospect objections
- Ability to multi-task and operate successfully in a rapidly changing environment
- High energy and positive attitude
- The highest level of integrity
- Personality
- Knowledge of Microsoft Office Suite
- Experience in CRM / Databases
- College degree preferred but not required
GENERAL SUMMARY:
The Network Engineer is responsible for maintaining the design and integrity of the internal network and systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.
Essential Duties and Responsibilities:
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards
- Maximize network performance by monitoring performance; troubleshoot network problems and outages; schedule upgrades
- IT Support relating to issues with the internal systems and network infrastructure
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Support services for virtualization technologies: VMware, Citrix, and Microsoft
- Administer hosted and cloud solutions for customers using technologies that meet their requirements
- Support disaster recovery solutions
- Remote access solution support: VPN, Terminal Services, and Citrix
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
- Document maintenance for all computer systems and network infrastructure
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
- Ability to work in a team and communicate effectively
- Escalate service or project issues that cannot be completed within agreed service levels
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
- Document internal processes and procedures related to duties and responsibilities
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Professional IT Certifications, such as: Cisco CCNA, CCENT, or CCNP, Microsoft MCP, MCSA, or MCSE, SonicWall CSSA, or VMware VCP
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Self-motivated with the ability to work in a fast moving environment
For more information regarding this position please contact Nathan Holder by calling 678-672-1508 or email nholder@interdev.com
To apply online please click here
GENERAL SUMMARY:
The Telecom Engineer will focus on the installation and support/troubleshooting of Avaya telecom hardware/software equipment. To be successful the Engineer will have a good base on networking knowledge and experience, some training will be provided. They must be self-starters and keen at problem-solving. Additionally, it is important to have strong time management skills as they will determine/schedule their customer visits. Telecom Engineers provide excellent customer service and will need to have reliable transportation to drive in and around the Metro Atlanta area servicing customers.
Essential Duties and Requirements:
- Two years of work experience in installation and repair of electronic telephone systems
- Knowledge of telecommunications systems including Avaya, Cisco, ShoreTel, etc
- Interpersonal and communications skills including tact and diplomacy
- Organizational and planning skills with attention to detail and follow through
- Experience Installing and maintaining telecommunications equipment and cabling
- Must be self-starter and work well independently, as well as, within a team environment
- Must possess a clean driving record
- Must pass background check
- CCNA Preferred
- IT Support relating to issues with the internal systems and network infrastructure
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Administer hosted and cloud solutions for customers using technologies that meet their requirements
- Document maintenance for all computer systems and network infrastructure
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction
- Travel up to 25% (Does not include local sites)
- Ability to work in a team and communicate effectively
- Escalate service or project issues that cannot be completed within agreed service levels
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Professional IT Certifications, such as: Cisco CCNA, CCENT, or CCNP
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Self-motivated with the ability to work in a fast moving environment
For more information regarding this position please contact Nathan Holder by calling 678-672-1508 or email nholder@interdev.com
GENERAL SUMMARY:
Through the public-private partnership model of government, InterDev provides IT and GIS Services to many local Cities and is offering an opportunity for a GIS Analyst to join our small collaborative team to build on and expand the City of Tucker’s enterprise GIS program.
We are looking for skilled candidates with qualities including:
1. 2-5 years professional GIS experience
2. Governmental GIS experience highly preferred
3. Exceptional work ethic
4. Extremely client-focused
5. GIS technical and cartographic skills
6. Ability to bring new and innovative ideas to help build a smart community
Essential Duties and Responsibilities:
• Interest and experience in urban/city planning GIS or similar fields.
• Candidates must be client-focused. Candidates must demonstrate a “customer first” approach to job tasks; dedicated to exceeding the expectations & requirements of internal & external customers.
• User or Administrator experience with ArcGIS Online Organizational Accounts.
• Experience with Esri’s Local Government Information Model (LGIM) or other industry specific data models.
• Strong cartographic design and high-quality map production.
• Must be able to work with little supervision and oversight, yet work well in a team environment.
• Perform spatial analyses and create information products using advanced GIS geoprocessing tools and processes.
• Excellent written skills and strong oral communications skills.
• Diagnosing and “troubleshooting” of GIS and related software problems.
Preferred Qualifications:
• Experience as a user of ArcGIS for Server and/or Portal for ArcGIS.
• Experience with SQL Server.
• Basic understanding of Python for use in field calculations, dynamic labeling, and automating workflows.
• GISP or other industry certifications.
• Experience having used Adobe Photoshop and Illustrator for advanced cartographic and layout design.
• Experience with asset management systems like Cityworks, TRAKIT, EnerGov, or other.
• Educational experience including a BS degree in geography, surveying, computer science, urban planning or related field would be preferred.
Day-to-Day Duties and Responsibilities:
• Develop GIS data to create information products, generate ad-hoc maps and reports to meet specific business needs of the City or its contractors.
• Maintain key datasets including zoning, land use, parks, and other city assets as well as all other existing and future datasets.
• Oversee the maintenance and integrity of enterprise GIS datasets and execute related changes to associated schema.
• Identify, analyze and solve system problems.
• Maintain, develop, implement, and improve GIS standards, policies, and procedures.
• Provide GIS training to city staff as necessary.
• Coordinate with and transfer data to and from necessary external entities.
• Develop new spatial applications and train others in the use of these applications.
Ongoing Duties and Responsibilities:
• Manage (or assist) in the management of city GIS software licenses.
• Coordinate the acquisition of new spatial data and supervise the integration of these data into the organization’s GIS
• Establish, document, and manage quality control procedures
• Design, develop, test, document, and certify applications, programs and systems functionality.
• Asset Management Systems Integration
• Applications development and implementation
• Designing and implementing training plans
• Capture GIS data in different formats using GPS, smartphones, tablets, etc.
• Perform GIS data quality control, including reviewing data for completeness and accuracy identifying and correcting errors or omissions in the data
• Catalog and inventory GIS data, including metadata creation.
• Provide support services for city-provided GIS software and systems.
• Prepare weekly status reports for city management & council.
Posted 06/09/2017
Send your resume to: nholder@interdev.com
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