Growing municipalities with shrinking budgets need new and creative ways to protect, provide for, and inform their citizens. From the continuous online availability of government updates and services to continuity during man-made or natural disasters, a robust, well-implemented, managed and monitored IT infrastructure is a core component of municipal delivery.

It is no longer practical or affordable for municipalities to stay abreast of the latest developments in IT, whether implementing cutting-edge technology systems or defending against imminent data threats. InterDev enters into publicprivate partnerships with select municipalities to bring its award-winning expertise to bear on behalf of these entities and their citizens.

Systems Management
Assess and evaluate existing IT infrastructure and network solutions for efficiency, security, and capacity restraints. Review network documentation and perform LAN discovery to find and evaluate all network systems.

Make recommendations to optimize workflows, minimize downtime and streamline processing for technology users. On an ongoing basis, report on recommended system upgrades and replacements. Measure and evaluate network performance and storage availability levels to meet or exceed the municipality’s needs for throughput and capacity.

Systems Monitoring and Maintenance
Continuously monitor the IT infrastructure using Kaseya systems monitoring to ensure highest quality and uptime, not only on a system-wide level, but also at the detail level of individual system elements.

Monitor and proactively maintain systems security, updates/ patches/fixes, communications delivery and quality, online status, and more. Exercise preventive maintenance to minimize emergency repair and restore situations, using built-in functions that alert InterDev staff (email, text, and ticketing) if any element falls outside predetermined ranges.

Issue Resolution
To be cost effective and ensure best possible service delivery within the constraints of the contract, InterDev works with municipalities to determine priorities and available resources for issue resolution based on the levels, risks, and budgets preferred by the municipality.

InterDev’s issue resolution procedures are some of the most effective in the IT industry. All issues are ticketed and logged, providing a tracking method to ensure resolution by a documented process within the contract-specified amount of time.

Communications Systems
InterDev is a certified provider of several industry-leading Voice over Internet Protocol (VoIP) solutions and can work with municipalities, to recommend, install, manage, and/or maintain a full range of enhanced digital communications services. Value-add services include enhanced voice mail, tele- and video conferencing, call routing and call centers, constituent relations management system integration, and more. During ongoing operations, InterDev implements robust tools to monitor call quality and voicemail integrity and take necessary steps to resolve delivery issues.

Staffing
InterDev can fulfill both project- or department-specific and comprehensive staffing needs with its own professionally trained personnel. InterDev’s employees possess a “can do” attitude that ensures municipalities have someone on-call to respond to IT emergencies on a 24/7/365 basis. Optionally, InterDev can interview and evaluate incumbent IT staff to ascertain their level of skill, knowledge, and commitment and make recommendations for replacement. InterDev can also provide systems and solutions training and mentoring to personnel the municipality wishes to retain but who are inadequately prepared to fulfill their assigned duties.

Summary

To date, InterDev has worked with more than 30 city, county, or state entities to help them cost-effectively meet or exceed their IT management, maintenance, and support attainment goals. InterDev meets or exceeds industry best practices recommendations for proactive management of systems upkeep, controls, and backups.

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